I’ve known this for a long time, but this just proves my point. Does anyone have the right to take away another person’s dignity? Kevin Smith doesn’t think so and neither do I. There are better ways to enforce your policies, than to be rude about it. I don’t fly Southwest because of their cattle heard mentality and procedures, but now I’m making it a point not to fly with them in the future. I doubt they care. If they don’t care about customer service, then they definitely don’t care if I fly with them or not.
Take a listen to Kevin Smith’s Podcast regarding his recent experience. If anything it’ll be entertaining.
Kevin Smith’s Smodcast #106: “Go Fuck Yourself, Southwest Airlines“